Segway Tours Australia reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times for tours, adventures, (Activities) or Gift Certificates, without notice. However, reasonable effort will be made to maintain the advertised product.
BOOKING ARRIVAL / CHECK-IN:
All participants are required to arrive and check in at the Segway Tours Office a full 30 minutes prior to their scheduled departure time. Segway Tours Australia may at its discretion refuse participation to late arrivals, without refund.
CANCELLATION POLICY:
General bookings – A minimum of 24 hours notice is required. Bookings will be rescheduled to a mutually convenient date/time.
Group Bookings of 8 or more participants – A minimum of 48 hours notice is required when cancelling a booking. Cancellations received less than 48 hours will incur a cancellation fee of 50% of the full tour cost.
POOR WEATHER CONDITIONS:
Segway Activities will not proceed should Segway Tours Australia decide in its absolute discretion, whether for safety reasons or otherwise, to cancel an Activity.
Should an Activity not proceed, participants will be rescheduled at their convenience, be issued with a refund voucher in the case of purchases bought through a third party reselling Segway Activities or be reimbursed the price paid for an Activity, but otherwise shall have no claim whatsoever (including no claim for travel expenses or any other out-of-pocket expenses) relating to the cancellation of an Activity.
Activities and Gift Certificates are not refundable.
AGE & WEIGHT RESTRICTIONS:
Participants must weigh between 30 and 117KG as recommended by the manufacturer of the Segway PT, Segway Inc. Minimum participant age is 9 years old. It is the responsibility of the purchaser to ensure they have read and understood the age and weight restrictions for each of the ride types.
RIDE AGREEMENT:
All participants will be required to sign a Tour Participation and Disclaimer Form. The form includes but is not limited to the statements that the participant has read and understood their obligations and participates at their own risk. All participants under the age of 18 MUST be accompanied by a parent or guardian on the ride, with the parent / guardian signing the forms on their behalf.
CLOTHING & FOOTWEAR:
It is a safety requirement that closed in shoes be worn when riding a Segway. Thongs or Sandals will NOT be permitted. Clothing that is suitable for walking is suitable for the Segway activity. Please ensure you take adequate precautions against the elements. Wet weather Ponchos will be provided when necessary.
